Policies & Frequently Asked Questions

Welcome to our FAQ page for our dog grooming and daycare facility! Here, you'll find answers to common questions about our services, amenities, policies, and what to expect during your dog's stay with us. If you have additional questions, our contact page is available for you to reach out to our friendly staff for assistance. Thank you for considering our facility, and we look forward to welcoming you and your furry friend soon!

GENERAL | GROOMING | DAYCARE


Policies

  • All dogs need to be neutered/spayed at 1 year old. If there are behaviour concerns such as excessive mounting, marking, etc. we may ask you not to bring your dog back until neutered/spayed prior to 1 year of age. Females currently in heat at any age are not able to come to daycare, until they are out of their heat cycle.

  • 12 Hour Cancellation Policy

    We understand that life happens and plans can change, and we do our best to be accommodating whenever possible. If you need to cancel your dog's daycare reservation, we ask that you provide a minimum of 12 hours' notice.

    Our cancellation deadline is based on our opening time on the day of your reservation:

    • Monday to Friday reservations: Cancellations must be made before 7:00 PM the day before (12 hours before our 7:00 AM opening).

    • Saturday reservations: Cancellations must be made before 9:00 PM on Friday (12 hours before our 9:00 AM opening).

    Reservations can be cancelled through our online portal:

    CLICK HERE FOR ONLINE PORTAL

    If you require assistance using the portal, please contact us during business hours. Once your reservation has been successfully cancelled, you will receive an automatic confirmation email.

    Late Cancellations

    Cancellations made within the applicable 12-hour cancellation window will result in one of the following:

    • A charge for one full day of daycare to the card on file; or

    • One full daycare package day being deducted from your package.

    Please note that once the 12-hour cancellation window begins, the online portal may no longer allow cancellations. If you need to notify us of a late cancellation, please send us an email or text message as soon as possible.

    No-Shows

    If your dog does not attend their scheduled reservation and no cancellation has been received before the applicable 12-hour cancellation deadline, the reservation will be considered a no-show.

    No-shows will result in:

    • A charge for one full day of daycare to the card on file; or

    • One full daycare package day being deducted from your package.

    Thank you for your understanding and cooperation. Our 12-hour cancellation policy allows us to appropriately schedule staffing and offer available daycare spaces to other clients.

  • 24 Hours Notice Minimum

    If you can’t make it to a scheduled grooming appointment, please be sure to notify staff at least Twenty Four (24) hours prior to your appointment by calling, texting (416) 591-0135, or emailing us at info@dogworldrs.com .

    ​

    Last-minute cancellations/rescheduling or no-shows less than 24 hours are subject to a $25 cancellation fee. This applies to any full services, such as full body brush outs, baths, clean-ups, and full grooms.

    ​

    This fee must be paid prior to any future bookings. Please note that this fee cannot be used towards future grooms or other services.

    A no-show or late cancellation will result in a $25 cancellation fee due the appointment day. Your credit card on file will be charged this amount. If you do not have a card on file there will be an amount owing on your account that must be paid prior to any future appointments.

  • All grooming services are appointment based. Please ensure that you arrive on time. Any arrivals later than 15 minutes from the scheduled appointment time will be subject to a late fee of $25. It is at your groomers' discretion if they can still accept your appointment past the 15-minute mark. If your appointment must be cancelled due to late arrival or no-show, there will be a late cancellation/no-show fee.

  • What does it mean to be on our Waitlist? We believe your pup will be a great fit for daycare, but we are at our capacity limit at the time requested. We make every effort to accommodate as many clients as we can. We suggest signing up for the waitlist, as sometimes people will cancel early from daycare making room for those on the waitlist.

    Please note that if you are taken off the waitlist within 12 hours prior to your requested daycare reservation and you need to cancel you will NOT be charged for the daycare day as you had less than 12 hours to prepare.

    Please just let us know and we will be happy to cancel your reservation for you!

  • We close at 7pm on WEEKDAYS, and 6pm on SATURDAYS.

    Please plan ahead and always ensure you are here by closing time latest to pick up your pet. We are not here after our closing hours. To ensure that our hours are respected we have a $1/minute late pick-up fee that comes into effect as soon as we close that day.

  • Depending on the severity of the matting, de-matting might not be the best option for your dog. We always ensure that your dog is safe and comfortable during their grooming, and excessive de-matting causes stress and pain. Additional fees for de-matting are charged at a rate of $15 per 20 minutes and will be added to the base grooming fee if de-matting is possible.

    If your pet’s coat is severely matted, shaving down your pet may be the most humane course of action, as severe matting can cause dermatitis, skin irritation and other possible issues.

General

  • We are located in downtown Toronto.

    Our address is 23 Camden St, Toronto, ON, M5V1V2.

    Our major intersection is Adelaide and Spadina.

  • Monday-Friday: 7am-7pm
    Saturdays: 9am-6pm
    Sundays: Closed.

    Please note that we are closed for some major holidays so please contact us prior if planning to come in on a holiday.

  • Yes, please! Please ensure that your dog is on a leash and in your control in our lobby, and we will unleash them once they are in a safe and appropriate setting.

  • Contact us to schedule a Meet & Greet.

    Once a Meet & Greet is completed, treat your furry friend to a day of play and socialization at our doggy daycare, and enjoy the first day for free!

back to top

 Grooming

  • We currently specialize in dogs and cats.

  • Yes, please bring your cat in a carrier.

  • Please make a profile with us via our online portal (see the gold button in header) and then contact us via email or phone to book an appointment with us!

  • Unfortunately no, a good bath and drying is necessary to achieve a good quality groom.

  • No, we love dogs of ALL sizes!

  • We’d be happy to help introduce your puppy to grooming in a caring and supportive environment. Our trained and experienced groomers would love to provide your puppy with their first grooming session! Feel free to book any service ranging from a simple nail trim to a full groom, please let us know when the appointment is made that this is your puppy’s 1st groom, and we will assist you from there!

  • No, we are entirely cage and crate-free!

  • No, your dog or cat does not need to be neutered or spayed for grooming services! Please advise us that they are not neutered/spayed at the time of drop-off.

  • Rabies vaccination is required for both dogs and cats for grooming appointments. With vet approval, we can make special acceptions for puppies that are still on their puppy vaccinations and elder pets. Please advise us of this at drop-off so we can ensure they are not around other animals.

  • Appointment times typically last up to 2-3 hours on small breed dogs & 4-5 hours on larger breed dogs.

  • We’d love to help you and your pup achieve their beautiful hair goals! At the drop-off of their appointment, we will take detailed notes of their ideal haircut. Inspiration pictures are always greatly appreciated!

  • Depending on the severity of the matting, de-matting might not be the best option for your dog. We always make sure that your dog is safe and comfortable during their groom, and excessive de-matting causes a lot of stress and pain.

  • Dogs may act differently after being shaved; they may be itchy, scratch themselves raw, and lick themselves more than usual. This is very common. Matts often cut off circulation to the skin; once the matt is released, the blood rushes back to the skin, which can cause a lot of irritation under the skin.

    Note that shaving does not cause these injuries to your matted dog, but rather the injuries are already present before the groom, and the groom allows you to see those injuries that have already occurred.

    Please keep an eye on your dog for the next few days and do not allow them to lick or scratch as much as possible to prevent any possible issues.

  • Unfortunately, pet parents are unable to be in the grooming room during the groom and spa day, this is due to the fact that we work with sharp tools and live animals. Often pets will be so fixated on trying to get to their owner that it can be quite dangerous.

    We ask you to drop off your pet but rest assured they’re in good hands. We’ll keep you updated and let you know when they're ready to go home.

  • We’d be happy to provide an accurate pricing range for your pet. Please select the service you are interested in and then contact us via email or phone so we can estimate your pet!

    All prices depend on your pet, size, temperament, and coat condition.

back to top

Daycare

  • Please make a profile with us via our online portal (see the gold button in the navigation bar) and then contact us via email or phone to book a meet and greet!

  • To ensure safety for you and your pets, all pets must be current with vaccinations or have a valid titre test certificate. Pet owners must bring proof of vaccinations or titre tests upon registration. We reserve the right to refuse entrance should vaccination proof not be provided.

    The following are vaccinations needed for dogs participating in daycare:

    Rabies

    DHPP

    Bordetella

    Flea Prevention

  • It is important to note that if you need to cancel your Daycare Reservation within the twelve (12) hours before your reservation, you will be charged for a full day of daycare, or one of your full-day daycare package days will be used. Please notify us and cancel your daycare reservation via email or text, as we may be closed during those hours, and the system will not allow you to cancel during this 12-hour period.

    It is considered a "no-show" when the client does not come in and does not contact the store to cancel or reschedule, resulting in charge of a full-day of daycare using your card on file, or you can pay in-store or one of your daycare package days will be used.

  • No, we are entirely cage and crate-free!

  • Yes, as long as we are not at capacity for the day, we would love to have your dog come in for daycare! Our capacity limit ensures that we do not overcrowd our daycare rooms and allow the dogs in our care to play safely.

    We strongly recommend pre-booking daycare days to ensure that we save their spot!

  • No, you are welcome to come as often as you would like! This being said, dogs that come on a consistent basis do tend to thrive as most dogs love consistency. Especially if you are worried about separation anxiety keeping your dog coming on regular basis will promote confidence, and allow them to build relationships with dog handlers and new furry friends!

  • You are more than welcome to cancel or reschedule your dog’s existing daycare reservation 12 hours before the day they are scheduled to come in for. You are more than welcome to call, email to reschedule.

    If you want to reschedule via the online portal, you must cancel the existing reservation and then submit a new daycare reservation request.

  • Yes, there are trained dog handlers in the daycare rooms at all times!

    This is to ensure that dogs are playing correctly and safely, and are in a clean environment!

  • All dogs need to be neutered and spayed at 1 year old. If there are behaviour concerns such as excessive mounting, marking, etc., we may ask you not to bring your dog back until neutered/spayed before 1 year of age.

    Females currently in heat at any age cannot come to daycare until they are out of their heat cycle.

  • We recommend that your dog comes with a leash and a collar. No need to bring anything else!

  • We recommend that your dog comes with a leash and a collar. They will be playing leash-free, but this helps us bring your dog to you at the time of pick-up.

    Nothing else is mandatory to bring, but you are more than welcome to bring food and treats if you would like them to eat during their stay with us. We have toys and bowls here, so no need to bring those!

  • We have 2 feeding rooms located outside of the large daycare room. All dogs are fed separately.

  • We only give food and treats given by owners as each dog is different, and some dogs have dietary restrictions and allergies.

    If you would like your dog to eat during their stay with us, please provide your dog’s preportioned food and tell us when you would like us to feed it so we can stay on your pup’s regular feeding schedule and we’d be happy to do so!

  • You are more than welcome to drop off and pick up your dog anytime within our open hours!

    There is no specific time they need to be dropped off by as we go based on the amount of time they are in our care. If you will be dropping your dog off for daycare after 12 pm, we would appreciate a courtesy call to know that we are still to expect them.

  • We close at 7pm on WEEKDAYS, and 6pm on SATURDAYS. Please plan ahead and always ensure that you are here by closing time at the latest to pick up your pet. We are not here after our closing hours.

    To ensure that our hours are respected we have a $1/minute late pick-up fee that comes into effect as soon as we close that day.

back to top